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Aftercare services are those offered to families and friends of loved ones after death. These services can be offered by funeral services homes. It is essential to consider that people react differently to bereavement as an operator of a funeral service home. Some of the emotional responses to death include disbelief, guilt, despair, anger, shock and loneliness among others. These emotional responses may occur for either a short or a long period. Additionally, the physical symptoms that accompany these emotional responses may be disturbing and acute. They may include energy loss, forgetfulness, headaches and poor concentration. Thus, the funeral home would develop and implement a bereavement support program as an aftercare service (Hospice Foundation of America 1).

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The program would include healthcare professionals and counselors who would assist people who have lost their loved ones. Counseling services will be offered to the bereaved in order to assist them dealing with grief. Additionally, the bereavement support program offered will provide adequate consumer information to clients. This will enable them to understand issues in end-of-life situations through the provision of phone support and informative resources.   

The funeral services home would also offer community services to achieve client fulfillment. The community services would enhance the aftercare program offered by the organization. One of the community services is the free obituaries e-mail notification. Clients can send notifications of death via the funeral services home. The second community service is the grief support assemblage that helps people dealing with the loss of a loved one. Contributions from well-wishers and charities will sustain these two community services. Other community services to be offered are a 24-hour phone support to the bereaved and a free monthly circular that offers advice, wisdom and help on death and life (Duke Homecare and Hospice 1). The revenues collected by the funeral home will sustain these services.

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