Frequently Asked Questions

  • Can I get a guarantee that I will get the desired grade?

    Our company never guarantees grades, because only professors are responsible for putting them. However, we guarantee a serious approach to making the writing process efficient by ensuring plagiarism-free papers, a free revision option, as well as authenticity and premium quality of content.

  • Does your company guarantee privacy? Will any order details be shared with others?

    Our company has a strict confidentiality and data security policy. We are always responsible for any personal or contact details you share with us and we never disclose them to anyone. Even customers do not know who their writers are and vice versa.

  • I don’t want to share my private phone number. Why is it obligatory?

    It is actually not obligatory but highly recommended. When our company’s administration and customer support have your phone number, they contact you in urgent cases or when you are not responding to the messages on the website. Therefore, leaving your phone number makes communication clearer and more effective.

  • Can your writers help me with urgent papers?

    Certainly! Our writers can work under stress and they are well familiar with dealing with urgent papers. So, you can first contact the customer support team, ask them whether your deadline is manageable at all and whether there are available writers who can manage the task.

  • How can I be sure that my order has been assigned to one of your writers?

    You can keep track of the order status in your personal profile. When the status says, “Payment Verification,” it means that the payment is still in the checking process or it has not been successful yet. If the status is “Processing,” it means that a writer has been assigned to your order or he or she is working on your task. If the status says, “Completed” or “Sent,” you can go to your cabinet and download the completed order.

  • Can I ask for a paper draft?

    Yes, definitely, but keep in mind that this is an extra-paid option. A draft is usually one page long. You writer delivers it after half the total deadline passes.

  • Am I granted only one free revision within the free revision period?

    No, you are unlimited in the number of the revision options you can send within the free revision period.

  • Why can’t I proceed with the order payment?

    If you cannot successfully pay for the order and you keep receiving the “payment failure” notification, authorization error or others, try using another browser or device, or just reload the website. If these do not help, try contacting the company or your bank to clear out the matter.

  • What should I know about your pricing policy?

    The pricing policy is flexible and depends on a number of factors. First of all, the total sum depends on the paper length that you need and the deadline you set. Furthermore, it varies depending on the academic complexity level, writing style, and other factors. To check out the total sum before placing the order with us, you can use the online calculator on the website. Also, you can ask the customer care agents to help you find out the price.

  • How can I get in touch with my assigned writer?

    It is possible to contact your assigned writer by using the direct messaging system in your personal account. In urgent cases, there is always an option to get in touch with customer support agents, who will then forward your message to the writer.