Organization Behaviour
Major Challenges in the Scenario
One of the major challenges in this scenario is ineffective communication. It is ineffective due to disruption of the individuals involved in communication by other individuals. At the beginning of the video, we see a different lady talking over a telephone in loud voice, while the lady receptionist is serving other customers. Due to disruption, the lady receptionist is forced to talk in high tone. This causes the client lady to mistakenly think that the receptionist is referring to her when she says, “Hallo, how may I help you.” Another major issue in this scenario is lack of observation of communication norms. The lady lacks respect for the receptionist and other customers, while the receptionist lacks patience towards the lady. The lady tries to seek the attention of the receptionist when she is attending to another customer. She keeps disrupting the communication between the receptionist and another customer until the receptionist asks one of the hotel attendants to help the lady despite being aware that the attendant was not in a position to assist the lady due to language barrier.
What We Can Learn from the Scenario about the Importance of Effective Communication
From the scenario, we learn that the importance of effective communication in the workplace is to help us meet the needs of the customers and those of other organizational members. The lady receptionist could have achieved effectiveness by exercising patience and flexibility when communicating to the customers.
Effects of Nonverbal Communication to Employees with Visual and Hearing Disability
Use of nonverbal communication in an organization where some employees have visual or hearing disabilities aids in improving the effectiveness of communication. Through non-verbal communication, an employee with hearing or visual disability can be able to understand the nature of message being passed across even if he/she cannot see or hear the person giving the information.
Impact of Communication Technology on Organizational Behaviour
The most likely impact of using technology to conduct communication activities in the workplace as opposed to physical communication is destruction of interpersonal relationships among organizational members. This is because there is no face-to-face communication or emotions involved in communication technologies. Consequently, employees are unable to develop workplace relations that have trust.
Related essays
- Gender Roles
- The Atlantic
- Vodafone United Kingdom
- Tate and Lyle PLC
- Strategic Management Internal Analysis
Big thanks to your writing team for coming through for me with my last order. I didn’t give them a lot of notice, but they were able to come up with a superb paper for me. This is the kind of service that I love. Sometimes, I get forgetful, and I forget when my paper due dates are. It is so comforting to know that I can be in a rush and contact Essays-Writer.net and that you will deliver a great paper for me, no matter what. The fact that you include an anti-plagiarism report is great, too. I appreciate knowing that my work is totally original. Essays-Writer.net rocks!
Your writers are masters at time management. I turned in an order for four very difficult papers, and they were all written perfectly, even with the short deadline notice. Thanks, Essays-Writer.net!
Your writing company delivers for me every time. I have never been disappointed.
I was happy with the two essays that your writers did for me. Even though the subject matter was quite dense, they managed to come up with high quality work. This has been my experience with Essays-Writer.net, over the long haul. Each and every time I have needed a high quality paper, you have come through with outstanding writing examples for me. I am pleased to recommend your writing service to my friends and colleagues.
The work I received from your writers was much better than expected, especially considering the affordability of your services! This is so impressive! I wasn’t aware, previously, that companies like Essays-Writer.net even existed, but then again, I’m pretty sure you are the only one that is this good. I have heard a lot of bad things about other writing companies, but never a negative word about Essays-Writer.net. You are reputed as being the best, and I, for one, am convinced that this is true.Thank you for the outstanding job you did on my essay and research papers.